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Delivery and Returns

Packages are usually sent within 2 days of receipt of payment by Jersey Post. Should you require a more secure method of postage, please contact us at hello@shinykoala.com.

Shipping fees include postage and packaging.

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging and it is the buyers responsibility to cover the cost of return postage.

If the item is faulty, you have 30 days to return the item for a full refund including the cost of the return postage. Unfortunately you cannot return personalised items or sale items unless faulty.



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